Late Fee
Full payment should be completed by 8 PM of the booking date. A Late Payment Fee of $25 will be charged if failed to do so.
MAINTENANCE CLEANING SERVICES
Neat Walk Thru
At NATURALLYNEAT, we are committed to meeting our clients' high standards for a clean and tidy home. We believe in the saying, "four eyes are better than two".
​
Our cleaning technicians conduct a walkthrough with the client before beginning the job to ensure all expectations are clear. After services are completed, we conduct a final walkthrough with the client to guarantee satisfaction before leaving the site. Our ultimate goal is to leave our clients with a clean, fresh home that exceeds their expectations.
Photographs demonstrating the before-and-after of the cleaning process are requested. The cleaner will go over any places that haven't been cleaned to your standards and that you would like to have done so. If you choose not to need or want to have a walk-through with your assigned professional, if you get home after the scheduled cleaning time, or if you tell TeamNeat staff that you will come home after the cleaning time, they cannot be held responsible for claims of uncleaned areas.
​
*Cluttered surfaces will not be serviced.
To ensure that our cleaning technicians can work efficiently and make the most out of your booking time, it is best to clear any items on top of counters, tables, and surfaces that require cleaning prior to their arrival. This simple step will help expedite the cleaning process and leave your space looking spotless.
​
​
​
Clients will choose from the following services for the best usage of cleaning time reserved:
Neat Kitchen: (dishwashing service is upon request.)
Countertops/backsplash/stovetop cleaned (items removed and replaced)
Sinks scrubbed (including behind sink) and polished. Outside of the oven ( inside oven cleaning extra cost) Dishwasher, outside surface of the fridge, microwave inside and out, complete dusting of wall art, shelves, fixtures, windowsills. floors vacuumed/ swept , mopped and Trash removal
​
Neat Bathrooms:
Tubs/sinks/chrome/countertops/mirrors/shower and glass cleaned.
Toilet cleaned (inside and out). Any shelves, pictures, fans, fixtures, dusted.
Floor vacuumed/ swept and mopped
**Please note that we do not provide tile grout cleaning and bathroom mold removal services due to time and health concerns. Instead, we recommend hiring a specialized Tile & Grout Cleaning Service for grout cleaning and a mold removal specialist for bathroom mold removal.
​
Neat Bedrooms: (bed-making services are upon request.)
Furniture dusted top/sides/front ( to be effective must be 50% uncluttered) dust blinds , ceiling fans, vents, windowsills , lampshades, mirrors cleaned and vacuum
​​
Neat Living Room and Other Indoor Rooms:
Include dusting of all furniture, fans, vents and lampshades.
Clean glass tables and mirrors, clean floors /vacuum.
​
Neat Hallway Stairs:
​Vacuum and or mopped, stairs dusted and artwork etc....
Front Doors (inside/outside)Closets Organizing/ Inside Ovens & Refrigerator cleaning.
Minimum 2hr appointment when scheduling
​Rates to be determined for the following.
​
Pre-Soaking Policy
To ensure the most effective cleaning process for our clients, we require a pre-soaking policy to be in place. Below are the guidelines for our pre-soaking policy:
Clients must identify any areas or items that require pre-soaking during the booking process. This includes the external surface of the oven/stove, the refrigerator, the internal of the microwave if not fully cleaned previously, tough grease on any appliance, etc.
​
Clients must allow at least 1 hour before the scheduled cleaning appointment for the pre-soaking process to take place.
Important: If the client fails to identify areas that require pre-soaking or is unavailable during the pre-soaking time frame, we cannot guarantee the maximum cleaning results.
​
Pet Policy
If you have dogs or cats, kindly inform us before your appointment since some of our cleaners could be allergic to pet hair. Pets should be put up for both your pets and the cleaner’s safety.
​
NOTE:
We will make every effort to tidy up the area if it is cluttered. Please keep in mind that we are not a team that restores floors, grout, rust, mold, or mildew. We don't perform tasks involving rodents, roaches, pet urine or feces, dangers, criminal scenes, or biohazards.
​
We are not responsible for tasks such as washing dishes, making beds, or picking up clothes off the floor, unless specifically requested. Our primary goal is to provide cleaning services, not maid services. Please ensure that your counters are clear, as our team operates on a tight schedule. If we have to remove and wipe items, it takes away from the time we have to clean the rest of your home. We kindly request that you pull out any furniture that needs cleaning, as our team also needs to be efficient with their time.
​
**For the safety of our clients, we do not transport vacuum cleaners and brooms from one location to another. Clients must provide their personal vacuum cleaners and brooms.
Cancellation Policy
All payments/deposits are non-refundable when services are canceled within 24hrs of scheduled appointments.
Weekly & Bi-weekly clients incur a $25.00 fee without 12hrs notice.
Client "No Show" Policy
A "client No-Show" charge happens when a professional arrives at your home, but they're unable to gain entry using your instructions and are unable to contact you. If the pro is unable to complete the booking, they end up losing valuable work and spending time and money on transportation. The customer must contact us by 4 P.M. on the same business day. Repeated offenses may result in additional fees.
If you thought your booking was canceled, or there's some other confusion, please contact our team. You can chat with us using the icon on the bottom right, and email us at naturallyneat@gmail.com.
Please let us know at the time of booking if you won't be home to let the technician in.
​
If we ring the doorbell/knock on the door, call, and text and do not receive a response, or if cleaners must wait for your arrival, they will only wait up to 15 minutes before leaving for their next appointment, and you will be charged a cancellation fee and reschedule your appointment.
Due to any unforeseen occurrences, an appointment time may be changed (Every effort will be made to accommodate) 12-hour notice is required for cancellations. Same-day cancellations forfeit the deposit.
Clients have the option to change their appointment times. We also request that you kindly reschedule your booking if you or a member of your family is unwell or exhibiting COVID-19 symptoms. We understand that occasionally unexpected events could force you to change your appointment. If you need to change your first appointment, you can do so for free if you let us know at least 48 hours in advance. Any more rescheduled appointments will incur a $25 fee each time.
Neat Travel Fee
Services outside of Philadelphia may incur an additional fee. Required garage parking is an additional fee at the client's expense.
​
Delaware…………….$40.00 - up Determined by location
New Jersey…….….. $30.00 - up Determined by location
New York…………….$150.00 - up Determined by location
​
​
Areas not mentioned will be considered upon request. Please contact us by phone, email, or via website to inquire about travel charges for areas outside of Philadelphia, PA.
Onsite Estimate
We Offer "Video and or Photo Estimate" to our clients.
These methods allow for an estimation of the service time needed. The non refundable convenience fee for this option is $25.00. The payment will be deducted from your service invoice.
​
Deposits can be credited towards the next booking within six months from the date of deposit.
Rescheduling Policy
Due to any unforeseen occurrences, an appointment time may be changed (Every effort will be made to accommodate).12-hour notice is required for cancellations. Same-day cancellations forfeit deposit.
​
Winter weather, as well as unforeseen circumstances or emergencies, can sometimes disrupt our operations. We make every effort to remain open and keep appointments. However, there are times when this is simply not possible.
If our technician is unable to arrive due to weather or for any other reason, we will contact you as soon as possible to reschedule your appointment. You are not required to do anything. Please be patient, as it may take a day or two for us to contact you.
​
Clients have the option to change their appointment times. We also request that you kindly reschedule your booking if you or a member of your family is unwell or exhibiting COVID-19 symptoms. We understand that occasionally unexpected events could force you to change your appointment. If you need to change your first appointment, you can do so for free if you let us know at least 24 hours in advance. Any more rescheduled appointments will incur a $25 fee each time.
​
​
Our rescheduling policy ensures that in the event we need to reschedule, we provide a complimentary Steam cleaning to our valued customers. This is our way of showing appreciation for your understanding and flexibility. Once you make your payment no refund our team will issue you a cleaning credit it can go for the next time you book. You are also welcome to used for family, friend, you Will Not receive a "Refund "cleaning credit. Please read our policy.