FREQUENTLY ASKED QUESTIONS
Q: What areas do you service?
A: NaturallyNeat services residential and commercial clients in Philadelphia and surrounding counties.
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Q: When do you clean?
A: Our hours are Monday thru Friday 9:00 a.m. to 4:00 p.m.
(Saturdays are available fee to be discussed)
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Q: Do I have to be home when you clean?
A: You do not have to be home. In fact, most of our clients provide us with entry to their homes.
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*We cannot, assume liability for injury to anyone in the home other than our own employees; therefore, we ask that you stay out of our working area and off of wet floors.*
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Q: How do you handle keys that are given to you to retain?
A: If you chose to provide us with keys to your home, rest assured that we take the utmost care in protecting both your keys and home. Keys are numbered, never named, and left in home as instructed.
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Q: Why do you furnish all the equipment and supplies?
A: This is done for two good reasons;
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Not to burden client and relief of possible insurance claim if Neat Technicians are adversely affected by products provided.
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All technicians are trained in the use of each proven cleaning product & equipment.
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Q: Are you insured?
A: Yes, we are fully insured for your protection and peace of mind. We can provide proof of insurance at the time of service. Certificates are also available upon request.
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Q: What if something is damaged while my home is being Cleaned?
A: It is highly recommended to hire professional individuals or companies who can meet your specific needs and provide proof of their insurance in case of accidents or losses.
In the event of any damages, our team will leave a detailed note in your absence and take steps to repair or replace the damaged items.
It is important to point out any valuable or sentimental items and only clean them yourself.
Please keep in mind that we cannot be held responsible for items that are not properly secured or fastened during the cleaning process.
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Q: What if I do not want my whole home cleaned?
A: We will work with you to customize a service plan.
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Q: What should I look for in a cleaning company?
A: You are inviting someone into your investment/ home and the lives of your family. We recommend that you hire licensed, bonded, and insured providers. We recommend that cleaning techniques and products suit today's modern surfaces.
Some items can be damaged by improper cleaning products. Check our reviews to see for yourself just how much we care about our clients.
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Q: Do I have to do anything before you come to clean my home?
A: It is advantageous to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning.
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Q: Do you guarantee your work?
A: We offer a 100% satisfaction guarantee. If you contact us with your concerns within 12 hours of our cleaning we will return at our expense to make corrections.
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Q: How do I pay for my services?
A: Online payments are made in full. A deposit is required for service requested verbally to confirm the appointment. The deposit will be applied to your invoice. We accept debit & credit card payments.
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Q: I have pets, what do I do with them when the cleaner is present?
A: We are firm believers that pets are family. Our team is pet friendly and to assure their safety . Pets that are nervous around vacuums or raucous noise we suggest for them to be put away.
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Q: Do you organize?
A: We are not professional organizers, but we have no problem organizing your things!
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Q: Do I get to choose the cleaning product to be used?
A: NaturallyNeat prefers proven and tested products, but we welcome clients' preferences.
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"A Clean House Is A Healthy House"
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